We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them. Items must be returned unworn, in their original condition (with their box) within 14 days of receiving them. Please ensure shoes are only tried on indoors on carpeted surfaces. Please do not write on, tape or glue anything to the box.
You should follow the procedure below.
Take your items to be returned as well as your sales receipt and returns form (We will not be able to process your return without this document) to a McConnell Shoes store. If the item(s) is in its original condition and packaging, we will process the return for you. The money will be returned to the account you used to pay for the goods on the website. Please allow up to 14 days for this to appear in your account.
This service will be available at the following times:
Cookstown: 10-12 William Street, BT80 8NB. Opening Hours are 9.00am – 5.30pm, Monday to Saturday.
Dungannon: 1 - 3 Scotch Street, BT70 1AR. Opening Hours are 9.00am – 5.30pm, Monday to Saturday.
Magherafelt: 15 - 17 Rainey Street, BT45 5DA. Opening Hours are 9.00am – 5.30pm, Monday to Saturday.
Return by post
You can return or exchange any items to us, within 14 days of receipt of goods, free of charge (UK only).
What to do:-
Please call us or email firstname.lastname@example.org to organise your return, quoting your reference number. We will e-mail you a returns label and details of your nearest drop off point. Complete the returns form and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned or refunded without this information.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 14 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
If the item is returned in its original condition with its box (please do not write on, tape or glue anything to the box), within 14 days, we will process the refund for you. Please allow up to 14 days for this to appear in your account.
The returns address is:
10-12 William Street,