Customer Service Promise

We pride ourselves in our exceptional customer service, quality products and great value.

What you as a customer can expect from us

  • We will provide accurate and clear information in response to your enquiries as promptly as we can.
  • We will be open and honest about what we can or cannot deliver.
  • We will be attentive, friendly, polite, considerate and professional at all times.
  • We will use plain English, avoid jargon and technical terms.
  • We aim to get it right first time, every time, so that you don't have to keep contacting us about the same issue.

Enquiries via email

Where possible, we will reply to your e-mail within 24 hours of receiving it. If we are unable to reply within 24 hours we will let you know when you can expect a full response. If the person you need is out of the office you will receive an e-mail response advising you when they will be available and who to contact in the meantime if your enquiry is urgent.

Enquires via phone

Our customer service number is 028 867 31623 and we are open between the hours of 9am to 5pm Monday to Friday. We aim to answer your call promptly, but at busy times you may be directed to an answer phone. Please leave a message detailing your name, enquiry and contact details and we will get back to you as soon as possible.