We pride ourselves in exceptional customer service, quality products and great value. We would love to hear about your experience with McConnell Shoes
FIVE STARS SERVICE
I can't fault McConnell shoes. I ordered the wrong size and the assistance I received was first class. Return was so easy and replacement arrived in jig time. Alla and Chris especially helpful. My granddaughter over the moon with glitter butterfly boots. Would recommend 100%
By Joyce Leckenby
MEASURING GAUGE SERVICE
Such a very helpful and kind business. My grandchildren are in desperate need of new shoes but as you are all aware with Covid-19
I was unable to take them to the local shop to get measured and couldn't get a gauge on line for love nor money. Then i came across McConnell's lending service. What a fantastic and brilliant idea.
I ordered the gauge, paying a small deposit, refundable upon return of item. The gauge arrived promptly, it was very clean and in impeccable.condition.
I now have the measurements for my grandchildren and will be ordering new shoes very soon.
It has been a pleasure to shop with this business and i will definitely be using them again and will highly recommend them to friends and family.
By Angela Shiel
Just wanted to say thank you! For a very speedy delivery and excellent service.
It was also very refreshing to have your letter on the back of the invoice and it made a lovely change to buy from an independent that continues to do well. Good e-customer service means a lot, hence my thank you email!
I was specifically looking for the shoes I ordered but have now saved your website in my favourites!Thank you again.
By Lydia Camilleri
EXCELLENT CUSTOMER SERVICE
Just want to let you know that my shoes arrived here in California yesterday and I am very happy with them. I already had a pair of the Jana shoes and wanted the same in a different colour. I want to take this opportunity to thank you Alla for the great service you provided when I phoned the shop in Cookstown; I was a bit impatient with you because I was in a hurry to leave for work, but you were very patient and helpful and took the time to place the order online for me. I grew up outside Cookstown and my family moved there when I was a teenager; I have lived in California for almost thirty years but usually visit family every summer and sometimes in November and I love to shop in McConnell's as I always find lovely shoes - especially in your sales. Obviously I haven't been able to fly over there this year due to the coronavirus, but I hope to be back again next year. Thanks again
By Bernadette Ogburn (nee McAleer)
EXCELLENT CUSTOMER SERVICE
Compliment to staff in Magherafelt shop. A credit to the company, made my autistic son completely at ease today even when the shop was noisy and busy.
Her positive attitude, patience and service was highly appreciated. I’m so amazed how easy she made it as he doesn’t like to wear shoes I just couldn’t fault her service.
We will definitely be in again!
By Jillian McCrystal
ANOTHER SATISFIED CUSTOMER
We have now bought 2 pairs of Garvalin shoes during lockdown/Covid for our little girl. She had a pair prior to this, so we knew the brand was reliable and the fit was wide enough for her. She utterly loved her watermelon shoes for the summer and is delighted now with her winter patent shoes. Both pairs arrived quickly and were good value. We’re just sad to see her grow out of the watermelon ones! Thank you for keeping us kitted out!
By Emma Gibney
Hello, I just want to say thank you for the swift dispatch of my order, fantastic service!! The boots are fabulous, and my granddaughter loves them.
I have recommended you to all my friends and family, and I will definitely without hesitation be shopping with you in the future. Many thanks!
By Beverly Rees
Fantastic service, i saw the pair of Loake's i was looking for on McConnell's website, Knowing they are in Ireland and i was in Lancashire i phoned them to see if they had the correct size,
they had so I ordered them about 2.30 pm through the web site, unbelievably the shoes arrived the next morning about 9.30am!
You can't ask for better service than that and the shoes where £30 cheaper than anyone else on line.
By John Clemson
GREAT SERVICE, QUICK DELIVERY
I ordered a pair of shoes online on Monday passed (4/5/15) and they have quickly arrived this morning Tuesday (6/5/15).
I am very pleased with my purchase as the store I was in did not have my size but advised me to go online to check. It was a quick an easy process, thank you!
By Donna Orr
MEASURING GAUGE SERVICE
Such an awesome little business! We needed to get our little girl her first shoes during the pandemic and couldn’t take her to get fitted
(or buy a measuring gauge because they were all out of stock) McConnell’s started a shoe gauge lending service which has been such a life saver! We couldn’t be happier :)
By Lindsay Hunter
VERY PROMPT SERVICE
I just wanted to say thank you for the shoes that I received last week.
You sent them really promptly, and my daughter loves them.
Great service, and we'll definitely aim to buy from you in the future.
Thanks again. And I hope that you are all keeping well.
By Simon McQueenie
Bought a pair of Loakes on a Sunday evening, they arrived Tuesday morning, I needed to change the size, instant return slip sent out with an easy drop off,
I reordered my shoes at the same time, arrived Thursday morning, refund received within 4 days for shoes returned, job done, thank you for a flawless service and great phone support.!
By Ryan Stuttard
EXCELLENT CUSTOMER SERVICES
Hello I just want to say the biggest of Thank You's to Christopher for one of the best ever customer services I have experinced.
My Kate Applebys got a day out both Saturday and Sunday and I love them. Thank you again Christopher I will be back to shop both online and in person in the near future
By Joanne Gluck