Returns
If you are not completely satisfied, you may return an item within 14 days of receipt for a refund of the full product value.
Items must be returned unworn and in their original condition. Please ensure shoes are only tried on indoors on carpeted surfaces. All items must be returned with their original box in a re-saleable condition; item packaging needs to be sent back intact and protected. If you are returning an item, do not attach labels to the product box or bag itself. Instead, please place the box or bag inside a postage bag or another box to ensure it is undamaged and can be re-used.
Please choose from the options below for further information regarding returns:
Follow the steps below:
1. Complete the returns slip, which can be found at the bottom of your invoice and enclose it together with your returned items. Goods cannot be returned without this information.
2. A pre-printed return label is included in your parcel. Stick this label to the outside of the package and bring it to your nearest Post Office.
Please Note - Use of the pre-printed returns label is a chargeable service and costs £3.80. This will be deducted from your refund upon completion of your return. If you would prefer to use an alternative method of return, please note that you will be responsible for any costs incurred. Please retain tracking information for your records, as we cannot be held liable for lost parcels.
When we receive the item, we check that everything is present and in its original condition to ensure its eligibility for a refund. We process refunds as quickly as possible, and you will receive an email to notify you when the refund has been processed.
Follow the steps below:
1. Take your items to be returned, along with your sales receipt and returns slip (We will not be able to process your return without this document), to a McConnell Shoes store.
2. Please return your order to any of the listed addresses below:
- Cookstown: 10 - 12 William Street, BT80 8NB.
- Dungannon: 1 - 3 Scotch Street, BT70 1AR.
- Magherafelt: 15 - 17 Rainey Street, BT45 5DA.
- Omagh: 24 Market Street, BT78 1EH.
This service will be available at the following times: 10 am – 5.30 pm, Monday to Saturday.
The money will be returned to the payment method you used to pay for the goods on the website. Please allow up to 14 days for this to appear in your account.
Exchanges
We do not offer an exchange service online. We advise placing a new order if you want a different colour or size.
Faulty Items
All of our items are checked before shipping to ensure they are as described and free from damage or faults. If you receive a damaged or faulty item, please contact our customer service team immediately upon receipt of your order, and we will help to resolve the issue.
Please Note
1. Due to the nature of the highly beaded decoration/sequins/jewels of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault.
2. Unless the description states otherwise our shoes are not waterproof.